Short Note – PRAGATI – Platform for Redressal of Grievances



Hello and welcome to ExamPundit. Here is a short not on PRAGATI – multi-purpose and multi-modal platform for Redressal of Grievances.

Prime Minister of India, Shri Narendra Modi launched his
ambitious multi-purpose and multi-modal platform PRAGATI (Pro-Active Governance
And Timely Implementation).
PRAGATI is a unique integrating and interactive platform.
The platform is aimed at addressing common man’s grievances, and simultaneously
monitoring and reviewing important programmes and projects of the Government of
India as well as projects flagged by State Governments.
The PRAGATI platform uniquely bundles three latest
technologies: Digital data management, video-conferencing and geo-spatial
technology. It also offers a unique combination in the direction of cooperative
federalism since it brings on one stage the Secretaries of Government of India
and the Chief Secretaries of the States.
With this, the Prime Minister is able to discuss the issues
with the concerned Central and State officials with full information and latest
visuals of the ground level situation. It is also an innovative project in
e-governance and good governance.
Key
features of the PRAGATI application are as follows:
  • It is a three-tier system (PMO, Union Government
    Secretaries, and Chief Secretaries of the States);
  • Prime Minister will hold a monthly programme where he will
    interact with the Government of India Secretaries, and Chief Secretaries
    through Video-conferencing enabled by data and geo-informatics visuals;
  • The first such programme was launched on 25th March, 2015
    (Wednesday) at 3.30 PM;
  • Now onwards, it will be held once in every month on Fourth
    Wednesday at 3.30 PM-to be known as PRAGATI Day.
  • Issues to be flagged before the PM are picked up from the
    available database regarding Public Grievances, on-going Programmes and pending
    Projects;
  • The system will ride on, strengthen and re-engineer the data
    bases of the CPGRAMS for grievances, Project Monitoring Group (PMG) and the
    Ministry of Statistics and Programme Implementation. PRAGATI provides an
    interface and platform for all these three aspects.
  • It will also take into consideration various correspondences
    to PM’s office by the common people or from high dignitaries of States and/or developers
    of public projects;
  • The issues flagged are uploaded seven days prior to the
    PRAGATI day (i.e. on third Wednesday of every month).
  • These issues can be viewed by the Union Government
    Secretaries and Chief Secretaries after entering into the application;
  • User ID and Password for each of the Union Government
    Secretaries and Chief Secretaries have been created and made available;
  • Union Government Secretaries and Chief Secretaries will be
    able to see the issues pertaining to their Department /State;
  • Union Government Secretaries and Chief Secretaries have to
    put their comments and updates about the flagged issues within three days (i.e.
    by next Monday);
  • One day – Tuesday is available to the PMO team to review the
    data entered by the Union Government Secretaries and Chief Secretaries;
  • The design is such, that when PM reviews the issue he should
    have on his screen the issue as well as the latest updates and visuals
    regarding the same;

The system has been designed in-house by the PMO team with
the help of National Informatics Center (NIC). As the name suggests, it is
aimed at starting a culture of Pro-Active Governance and Timely Implementation.
It is also a robust system for bringing e-transparency and e-accountability
with real-time presence and exchange among the key stakeholders.



Regards

Team ExamPundit

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