Topicwise Banking Awareness Quiz – Set 3 – Banking Ombudsman Scheme, 2006

Hello and welcome to exampundit. Since IBPS PO, Insurance & other Bank PO Exams are nearing, we will be providing regular Topicwise Banking Awareness Quiz for upcoming 2017-2018 Bank Exams.

1. Banking Ombudsman Scheme was introduced under which of following section of Banking Regulation Act, 1949?

(a) 34 A

(b) 35 B

(c) 36 A

(d) 35 A

(e) 34 B


Option: D


2. At present, how many Banking Ombudsmen have been appointed?

(a) 10

(b) 20

(c) 18

(d) 15

(e) 26


Option: B


3. Which of the following statement about Banking Ombudsman is wrong?

(I) Officially it is known as “Banking Ombudsman Scheme, 2006”.

(II) NBFCs are NOT covered under this scheme.

(III) All Scheduled Commercial Banks, RRBs, Scheduled Primary Co-operative Banks and Payments Banks are covered under this scheme.

(a) Only I

(b) Only II

(c) Only III

(d) All are wrong

(e) All are correct


Option: C


4. What is the maximum period a Banking Ombudsman can be appointed for?

(a) 5 years

(b) 1 year

(c) 3 years

(d) 4 years

(e) There is no maximum period.


Option: C


5. Any person may file a complaint with the Banking Ombudsman on which of the following ground(s)?

(I) Refusal to open deposit accounts without any valid reason for refusal.

(II) Less/Excess amount of cash dispensed by ATMs.

(III) Wrong reporting of credit information to Credit Information Bureau.

(a) Only I

(b) Both I & II

(c) Both II & III

(d) Both I & III

(e) All of them


Option: E


6. One can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of ________ after the complaint filed.

(a) 10 days

(b) 15 days

(c) 1 month

(d) 45 days

(e) 2 months


Option: C


7. What is the maximum amount to be paid by the bank to the complainant by way of compensation for any loss suffered by the complainant?

(a) ₹1 lakh

(b) ₹10 lakhs

(c) ₹15 lakhs

(d) ₹20 lakhs

(e) ₹25 lakhs


Option: D


8. The Banking Ombudsman may award compensation not exceeding ______ to the complainant for mental agony and harassment.

(a) ₹10,000

(b) ₹50,000

(c) ₹75,000

(d) ₹100,000

(e) ₹10,000,000


Option: D


9. What is the charge for filing the complaint before the Banking Ombudsman?

(a) ₹10

(b) ₹100

(c) ₹50

(d) ₹25

(e) No charges required


Option: E


10. Which of the following Bank Product is NOT covered under Banking Ombudsman Scheme?

(a) NEFT

(b) RTGS

(c) Loans

(d) ATM Service

(e) All are covered


Option: E



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