Ombudsman Scheme for Digital Transactions

Hello and welcome to exampundit. As you know RBI has recently enforced the Ombudsman Scheme for Digital Transactions. So, today we are sharing the detailed Ombudsman Scheme for Digital Transactions with PDF.

Also, we have earlier given detailed information on NBFC Ombudsman Scheme which is also important.

So, this Ombudsman Scheme for Digital Transactions PDF will be important for all Banking Exams.

Ombudsman Scheme for Digital Transactions

Ombudsman Scheme for Digital Transactions in Brief


Launch Date  31 January, 2019
Total Ombudsman for Digital Transaction  21
What are covered  Any digital transactions by Non-Banking Entities (Wallets, PPIs, UPI)
Maximum Award for Loss  20 lakhs
Maximum Award for Harassment  1 lakh


RBI enforced the Ombudsman Scheme for Digital Transactions on 31 January, 2019

So, the Ombudsman for Digital Transactions is a senior official appointed by the Reserve Bank of India to redress customer complaints against System Participants as defined in the Scheme for deficiency in certain services covered under the grounds of complaint specified under Clause 8 of the Scheme.


About the Scheme

As on date, 21 Ombudsman for Digital Transactions have been appointed with their offices located mostly in state capitals.

And, the maximum amount can be awarded for any loss suffered by the complainant is 20 lakhs rupees.

Also, the maximum compensation can be awarded to the complainant for mental agony and harassment is 1 lakh rupees.

And, the compensation should be over and above the disputed amount.


So, we have decided to provide the remaining information in the PDF.

You can download the Detailed PDF from the below link:



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